Returns & Exchanges
At Sam Wilson Studio Ltd, we want you to love your home decor, but if you are not entirely satisfied, we offer a 28-day return policy for a full refund or exchange. Items must be returned in their original condition and packaging to qualify for a reversal of charges.
Initiate Your Return
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization code.
Package Securely
Place the items in their original packaging, ensuring fragile home goods are well-protected to prevent damage during transit.
Ship the Item
Affix the provided return label or send the package via a tracked courier service to our studio address provided in your confirmation email.
Receive Your Refund
Once our studio team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing