Frequently Asked Questions

Everything you need to know about shopping at Sam Wilson Studio Ltd.

What is the standard delivery timeframe for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout.

Do you offer international shipping for home decor items?

Yes, we ship our collections worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically during the checkout process.

What is your return policy if I am not satisfied?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are your textile products sustainably sourced?

At Sam Wilson Studio Ltd, we pride ourselves on ethical manufacturing. Our textiles are made from high-quality natural fibers and printed using eco-friendly inks in the UK.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our studio, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.